Refund Policy

Subscriptions

A subscription costs KSh 250 and unlocks all listings for 30 days. We will refund it in full if:

• you were charged more than once for the same subscription period;
• payment succeeded but access was never granted because of a fault on our side;
• you request a refund within [N] days of payment and have not opened the full details of any listing.

Because the product is immediate access to information, we do not generally refund once you have viewed full listings — by then the service has been delivered.

CV optimisation

CV optimisation costs KSh 1,500 per order. We refund in full if the order fails, if we cannot process your document, or if you cancel before we begin work. Once an optimised CV has been delivered to you, the order is not refundable — but if you are not satisfied, contact us within [N] days and we will revise it.

Failed and duplicate M-Pesa payments

If money left your M-Pesa account but the payment shows as failed or incomplete, contact us with the M-Pesa receipt number. We reconcile against Safaricom's records and reverse anything taken in error. You do not need to be within any time window for this.

What we do not refund

• Dissatisfaction with the roles available, or with an employer's response — we sell access to listings, not job outcomes.
• Accounts suspended for sharing credentials or bypassing the paywall.
• Money you paid to any third party. We never ask you to pay employers or agents.

How to request a refund

Email [CONTACT EMAIL] with the phone number used to pay and the M-Pesa receipt number. We aim to respond within [N] working days. Approved refunds are returned to the M-Pesa number that made the payment, typically within [N] working days.